Usdaw’s latest annual survey of over 7,500 shopworkers reveals some alarming statistics regarding incidents of violence, threats, and abuse in relation to shoplifting. Surprisingly, not only were the numbers higher than in 2019, but they were also more than double the level recorded in 2016.
In line with this concerning trend, Co-op has experienced a significant increase in crime, shoplifting, and anti-social behavior, with a staggering 35% year-on-year jump. In just the first six months of this year, over 175,000 incidents were recorded, equating to almost 1,000 incidents every day.
Further analysis of reports shows that nearly two-thirds (63%) of these crimes are driven by repeat and prolific offenders. Drug or alcohol addictions, as well as local organized criminal gangs, feature prominently as the main catalysts behind these offenses.
Tracy Gilbert, Usdaw regional secretary for Scotland, shares her concerns, stating, “Evidence is mounting that retail crime is on the rise, particularly from repeat and prolific offenders.” This sentiment is echoed by the Scottish Retail Consortium, Association of Convenience Stores, Co-op, and many other retailers who are all reporting significant increases in theft from shops, further affirmed by official police recorded crime statistics.
The 21% increase in shoplifting is a cause for great concern for retail workers. We must not overlook the fact that shoplifting is not a victimless crime – it has long been a major catalyst for violence and abuse against shopworkers. The negative impact of dealing with repeated and persistent shoplifters extends beyond simple theft, causing anxiety, fear, and physical harm to retail employees.
Our annual survey found that three-quarters of retail workers have suffered abuse from customers, with a distressing number of them facing threats and violence. Last year alone, nearly a third of these incidents were triggered by theft from shops. Adding to the gravity of the situation, over half of the respondents expressed their lack of confidence in reporting these issues, believing it would not make any difference.
Given the appallingly high levels of violence and abuse faced by shopworkers, it is imperative that more action be taken. Enhanced coordination is essential to ensure that the government, retail employers, police, and the courts work together to protect shopworkers and afford them the respect they deserve.
