In a move to maximize efficiency and improve customer experience, Ocado, the online grocery retailer, will be closing its oldest distribution centre located in Hatfield. This decision puts 2,300 jobs at risk, according to recent reports.
“With this capacity coming online, now is the right time for us to halt operations at our oldest facility at Hatfield and consider our future options for the site,” said Ocado Group CEO, Tim Steiner. Although some jobs are expected to be lost, Steiner emphasized the company’s intentions to retain as much talent and experience as possible “either in our new Luton CFC [customer fulfilment centre] or across our wider UK network.”
Despite the closure of this distribution centre, Ocado remains committed to providing quality service to its customers. The company plans to introduce new, advanced fulfilment centres and technologies that will revolutionize the online grocery shopping experience.
“As the online grocery channel grows, our new, enhanced fulfilment centres and technologies will drive a step change in customer experience and efficiency,” Steiner added.
It is worth noting that the group headquarters and the office of Ocado Retail, both located in Hatfield, will remain open.
In light of these developments, the company has assured its customers that it remains dedicated to providing the best possible service while ensuring sustainable business practices.
