Yodel’s ‘Store of the Quarter’ awards acknowledges exceptional customer satisfaction and service levels within the Deliver to Yodel Store network (formerly Collect+ delivered by Yodel). This extensive network is comprised of numerous newsagents, convenience stores, petrol stations, and supermarkets.
One such convenience store in Long Eaton, the Londis on Wharfedale Road, has been a thriving hub for the local community for the past 15 years. Yodel customers are provided with a collection survey, enabling them to rate their in-store experience out of 5 and leave detailed comments. Impressively, this store achieved a perfect customer feedback rating of 5/5 from April to June this year.
In recent times, Yodel has witnessed a surge in customer-to-customer volumes, driven by the increased popularity of online marketplaces like Vinted and eBay. With its vast network of shops throughout the United Kingdom, Yodel ensures that individuals are always within close proximity to a convenient pickup and drop off point. In fact, a staggering 36.7 million people live within 1km of a Yodel store.
The owners of the Londis store in Long Eaton, Mr. & Mrs. Modhvadia, expressed their immense pride when they received the call about being awarded Store of the Quarter. They are deeply dedicated to serving their local community, and the entire store staff consistently goes above and beyond to support their customers.
Liam Rogan, Yodel’s out of home director, highlights the Long Eaton convenience store as an exemplary model for other Yodel stores across the United Kingdom. Yodel is thrilled to present them with the well-deserved Store of the Quarter award. Furthermore, the driver responsible for servicing this store also deserves recognition for their exceptional efforts.
In conclusion, Yodel’s ‘Store of the Quarter’ award serves to recognize outstanding customer satisfaction and service levels within the Deliver to Yodel Store network. The Londis convenience store in Long Eaton exemplifies these qualities, demonstrating a strong commitment to the local community. Yodel remains committed to delivering exceptional service to customers across the country through its extensive network of shops and dedicated drivers.
