To ensure an uninterrupted National Lottery service, retailers must log on and electronically transfer their existing Retailer Agreement from Camelot to Allwyn by the latest deadline of 18 December 2023. This process is essential for all independent retailers, and they will receive detailed communications outlining the necessary steps to follow:
1. Register their store and create an account to initiate the process.
2. Confirm their personal details, including the last three digits of the bank account used to pay their current National Lottery invoices and proof of identity.
3. Read and sign their Transfer of Retailer Agreement.
Completing this process is crucial to ensure that retailers can continue selling The National Lottery seamlessly as the transition from Camelot to Allwyn takes place on 1 February 2024. It is important to note that only the store owner can complete this process.
Retailers can easily access the portal via the provided link or by scanning a QR code featured in the communications they have received. To offer personalized assistance, Camelot retail sales executives working on behalf of Allwyn will visit retailers over the coming months. These experts will guide retailers through the key changes and answer any questions they may have before signing the agreement through the portal.
For any additional support, retailers can reach out to the free Retailer Hotline at 0800 8 40 50 60.
The portal is designed to be smartphone compatible and includes a simple ‘how to’ video to facilitate a smooth transfer.
Allwyn’s retail director, Katharine Challinor, emphasizes the importance of retailers logging on to TNLpartners.co.uk at their earliest convenience. Retailers can watch the ‘how to’ video and follow the outlined steps. If retailers require further assistance or have any queries, Camelot Retail Sales Executives will also visit them in-store to guide them through the process.
“We appreciate summer is a busy time for retailers, so we’re really grateful to them for prioritising this – and for all they continue to do in selling National Lottery tickets in their stores.”
As a reminder, the new Agreement maintains the current commission levels for National Lottery draw-based games, scratchcards, and prize payments. Payment terms for all games also remain the same. Moreover, existing bonds and direct debit mandates will automatically transfer from Camelot to Allwyn.
Under the Fourth Licence, Allwyn will eliminate the monthly lease fees for existing Compact Lottery Terminal (CLT) retailers, resulting in potential savings of up to £600 per year. Additionally, Allwyn will introduce enhanced player protection measures and support.
The majority of changes in the Agreement are in response to alterations in the law and the Fourth National Lottery Licence.
Following the 18 December Agreement transfer deadline, retailers can expect to receive a ‘Welcome to Allwyn’ pack early in the New Year. This pack will contain further information about what retailers can expect from 1 February, including initial details of new and improved National Lottery games starting from March 2024. Retailers will also receive information on the digital training they will need to complete before the changeover.
Your cooperation in prioritizing this process is greatly appreciated, and we value your ongoing commitment to selling National Lottery tickets in your stores.