The Fed’s Contact Centre achieved a remarkable milestone within a mere seven months in 2023, surpassing all previous records. During this period, the Contact Centre diligently handled over 9,000 calls from members who reported issues with their news wholesaler.
The recovered funds mainly relate to missing credits and voucher submissions, with the largest individual amount totaling £13,000. Undoubtedly, this accomplishment showcases the unwavering commitment of the Contact Centre team to consistently yield the best possible outcomes for our members. Moreover, they leave no stone unturned when resolving any issues that may arise.
Andrew Williamson, the manager of the Contact Centre, expressed his pride in the team’s phenomenal achievement for the fourth consecutive year. He stated, “Reaching this significant milestone is truly remarkable, and it is something that we are immensely proud of.”
Muntazir Dipoti, the national president of The Fed, also highlighted the importance of the Contact Centre’s efforts. Specifically, as the majority of our members consist of smaller newsagents and convenience stores, every penny counts amidst these challenging trading times. Dipoti added, “The exceptional work carried out by our Contact Centre team on a daily basis to secure remuneration for our members, who would otherwise suffer unfair financial losses, is truly exemplary and greatly appreciated.”
In conclusion, the Contact Centre’s extraordinary achievement in a short span of time underscores its commitment to serving our members diligently and ensuring their financial well-being.